Frequently Asked Questions
Everything you need to know before booking.
General
Do I need to speak Chinese?
No. All tours are conducted in fluent English.
Is Shenzhen safe?
Yes — one of China's safest major cities.
Do I need a visa?
Many nationalities qualify for 144-hour visa-free transit via Shenzhen airport.
Can I take photos/videos?
Yes! Photography is encouraged at all tour locations.
Booking & Payment
How do I pay?
WeChat Pay, Alipay, bank transfer, or cash (RMB).
Can I cancel?
Full refund 48h+ before tour; 50% refund 24-48h; no refund <24h.
Can I reschedule?
Free up to 24h before tour.
Minimum group size?
2 people. Solo travelers can join existing groups or pay a supplement.
Large groups?
Contact us for custom group pricing (7+ people).
Tour Experience
How much walking?
Moderate. Huaqiangbei is 1-2 hours. We use private vehicles between locations.
Is food included?
Lunch included in Full Day and multi-day tours. Dietary restrictions? Tell us in advance.
Can I customize?
Absolutely. Every tour is customizable to your interests.
What if it rains?
Most activities are indoor. Heavy rain? Free reschedule.
Is drone delivery guaranteed?
Operating daily. Weather can ground flights — we'll substitute with another experience.
Can kids join?
Yes! Under 12 get 30% discount. Kids love the drones and robots.
Logistics
Where do you pick up?
Hotels in Futian, Nanshan, and Luohu. Airport pickup for multi-day tours.
What type of vehicle?
Clean, air-conditioned private cars (groups up to 3) or minivans (4-6).
What about internet?
Install a VPN before arrival. eSIM options like Airalo work well.